Shipping policy
Thank you for visiting and shopping with Elovira. The following terms and conditions constitute our Shipping Policy.
Processing Time
- Orders are processed within 1–3 business days after your confirmation email.
- A tracking number will be emailed to you once your order has shipped.
Estimated Delivery Time
- Standard shipping typically takes 5–8 business days, depending on your location.
- Delivery times may vary due to high demand, holidays, or customs delays.
Tracking Your Order
- Once shipped, you’ll receive an email with tracking details.
- Please allow 1–3 business days for tracking to activate.
Delays & Exceptions
- If your order hasn't arrived within 12 business days, please contact us at support@elovira.co and we’ll be happy to assist.
Failed Delivery Due to Incorrect Address
- If a delivery fails because the address provided by the customer was incorrect or incomplete, the customer is responsible for the cost of re-delivery. In this case, only re-delivery is offered — a full refund cannot be issued, as the failure resulted from the address information supplied by the customer, not from an error on our part. If the customer declines to pay the re-delivery fee, the order will not be eligible for a refund.
Exchanges & Returns
- To exchange a product, please contact our customer service team.
- Shipping times for exchanged items may vary depending on your location.